Data protection NVSINO Vegan Buddy
This information applies to the NVSINO Vegan Buddy Telegram bot. For the online shop and website, our general privacy policy at nvsino.com/policies/privacy-policy still applies.
Last updated: August 1, 2026
Responsible Body
The entity responsible for processing in connection with the NVSINOVeganBuddyBot Telegram bot is:
Vegan Empire GmbH
Albert-Wiebach-Str. 2b
14513 Teltow
Germany
Represented by managing directors Tobias Neuschulte and Raffaela Raab. Commercial Register: HRB 135745, Amtsgericht Frankfurt am Main.
For all data protection inquiries and to exercise your rights, please contact us at datenschutz@vegan-empire.com.
We have not appointed a data protection officer, as the legal requirements for this do not apply to us.
What the Vegan Buddy is
The NVSINO Vegan Buddy is a free, automated 30-day support program via Telegram Messenger. You typically receive two short messages per day with everyday tips, advice on nutrition and supplements, information on animal exploitation, and motivation. This service is aimed at individuals aged 18 and over.
What Data We Process
When you start the bot and confirm the support program, we process your chat ID and user ID provided by Telegram, your first name registered with Telegram, and your username if available, the time and version of your consent, the start of your support program, your current daily progress, your status, your time zone and chosen message frequency, the commands you send to the bot, as well as technical delivery and error data.
We do not request or store a phone number, email address, or payment details.
Important note on free messages: Technically, every message you send to the bot reaches us, even if it is not a command. The bot is not a personal consultation and cannot answer free messages in terms of content. Therefore, please do not send any personal or health-related information to it. For questions of this kind, please use our help forum in the NVSINO Community or contact a qualified professional. Free messages are not logged during normal operation. Only if a technical error occurs will the triggering process be stored for up to 14 days for troubleshooting purposes.
Purposes and Legal Basis
We process this data to send you the 30-day support program, save your progress, execute the PAUSE, RESUME, HELP, STOP, and DELETE DATA commands, and to identify and fix technical errors.
The legal basis is your consent according to Art. 6 para. 1 lit. a GDPR. You give this explicitly by tapping the "Start 30 Days" button in the bot. Simply calling up the bot with /start does not yet trigger storage; it merely displays this information to you.
Providing your data is voluntary. However, without your consent, we cannot send you the support program.
Advertising and Affiliate Links
On certain days, the support program includes clearly marked advertisements, affiliate notices, and discount promotions for Nutri+ and NVSINO. These contents are part of the free offer and your consent. We explicitly point this out to you before confirmation. Every commercial message is identified as such in the text.
We do not create a profile of you and do not evaluate your behavior for advertising purposes.
Recipients and Involved Services
Telegram. The support program runs entirely via Telegram Messenger. All messages in both directions run through Telegram's infrastructure. Telegram is an independent provider outside the European Union. The data protection provisions of Telegram, over which we have no influence, apply to the processing taking place there. Please note that your chat history with the bot will also remain stored on your device and with Telegram, regardless of what we delete.
Hostinger. The automation runs on a self-operated n8n instance on a server of our data processor Hostinger International Ltd. The processing takes place on a server in the Frankfurt data center, Germany. In addition, Hostinger operates a redundant backup and recovery infrastructure, whose exact location Hostinger does not publicly disclose.
A data processing agreement in the form of the Data Processing Addendum exists with Hostinger, which applies upon acceptance of the terms of use and incorporates the Standard Contractual Clauses of the European Commission. Hostinger in turn uses sub-processors, including Amazon Web Services EMEA, Google Cloud EMEA, Cloudflare, MailChannels, Proofpoint, Anthropic Ireland, and spectra tech UAB. Some of these are located outside the European Union.
Transfer to third countries. Through the use of Telegram and through individual sub-processors of our host, personal data may be transferred to countries outside the European Union. Insofar as no adequacy decision of the European Commission exists for these countries, we base the transfer on the Standard Contractual Clauses of the European Commission.
Access to the participant data stored with us is only granted to the persons entrusted with the operation and support of the Vegan Buddy.
Storage Duration
With the DELETE DATA command and subsequent confirmation, we immediately delete your participant data.
If you revoke your consent with STOP and confirm this, we will immediately stop sending messages and delete your participant data promptly, at the latest within our daily deletion run.
With PAUSE, you only interrupt the sending of messages. Your data and progress are retained so you can continue later.
After regular completion on day 30, we will delete your participant data after no more than another 30 days. This period allows you to continue or restart the support program without data loss.
Technical transmission and operational logs are deleted after approximately 14 days. Technical backup copies may persist until the end of the regular backup cycle and will not be used productively again.
Your Control Options in the Bot
PAUSE interrupts messages, data is retained. RESUME continues the program. HELP refers to our help forum. STOP ends the program after a security query and promptly deletes your data. DELETE DATA immediately deletes your participant data after a security query.
The revocation of your consent is therefore just as easy as its granting. The legality of the processing carried out until revocation remains unaffected.
No Automated Decision-Making
Which message you receive depends solely on the day of your support program and the time of day. No profiling and no automated decision-making in the sense of Art. 22 GDPR takes place.
Your Rights
To the extent provided by law, you have the right to information about your personal data stored, to rectification, to erasure, to restriction of processing, to data portability, and the right to revoke any given consent at any time with effect for the future.
Please contact datenschutz@vegan-empire.com for this. We will respond within one month; in complex cases, this period may be extended by up to two further months, about which we will then inform you.
You also have the right to lodge a complaint with a data protection supervisory authority. The competent authority for us is the Hessian Commissioner for Data Protection and Freedom of Information, Postfach 3163, 65021 Wiesbaden, datenschutz.hessen.de.