GENERAL, SHIPPING & PRODUCTION

Learn more about NVSINO and other frequently asked questions from our community.

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Why vegan statement clothing?

Animal rights apparel doesn't dare enough – we don't want grinning avocados, dancing tofus, or mild slogans like "Friends Not Food"! We want bold, striking statements that provoke, are memorable, and also offer a strong entry point for conversation. And preferably on shirts, caps, bags, totes, and every other item with which we stand up against animal slavery in everyday life.

Wearing clothing with a radical vegan animal rights message is a simple and effective way to stimulate discourse in your environment: radical, unambiguous for the animals!

So – what are you waiting for? Go to the shop here!

Aren't there other NVSINO manufacturers as well?

Correct. Raffaela coined and popularized the saying "Nicht Vegan Sein Ist Nicht OK" (Not Being Vegan Is Not OK) 3 years ago. At that time, she sponsored a high four-figure sum for a first merchandise run for an Austrian animal rights organization. Due to personal differences, a lack of ambition for scaling, and reliability in customer support on the part of the organization, Raffaela, together with Tobi, has now decided to open a store according to their own vision, with more efficient logistics and a registered brand.

How are your products made?

Most of our products are made to Fair Wear standards, from organic cotton or recycled materials.

Buttons, stickers, and small parts are difficult to trace back to the original producer of the entire supply chain due to the manufacturing process of individual components.

We strive to create a fair world for humans and animals, and the foundation for this is a vegan lifestyle, which is why all our materials are free from animal cruelty in their production and components.

Why the price?

We are not cheap. Our prints are double-layered, making the print (especially white on black) brilliantly bright and, unlike conventional print-on-demand products, ensuring long-lasting enjoyment.

For this reason, and due to our special features such as sleeve prints, vegan inks, organic cotton, and Fair Wear, our products are in the higher price segment.

Is the print really vegan?

All NVSINO materials and printing inks are, of course, free from animal cruelty, i.e., vegan.

Our fabric materials are printed using the screen printing process with plastisol ink.

I have a problem with my delivery – what can I do?

Before returning the package to us, please get in touch with us! Together, we'll find the best solution for you!

Here you can find a contact form

This is our email: info@vegan-empire.com – we strive to process all inquiries within 48 hours!

Alternatively, you can exercise your right of withdrawal here.

How can I contact you?

Here you can find a contact form

This is our email: info@vegan-empire.com – we try to answer all inquiries within 48 hours!

For a friendly "hello!" or to link your new NVSINO merch, you can also contact us on our social media channels:

Instagram: https://www.instagram.com/nvsino

How much is shipping?

For orders with a merchandise value of €50.00 or more, domestic shipping within Germany is free for you. Otherwise, we charge a flat shipping and packaging fee of €4.99. For orders with a merchandise value of €100.00 or more, shipping is also free within Europe, the UK, and Switzerland. Below this value, a charge of €9.99 applies for shipping and packaging.

If you only want to order a few stickers, buttons, or similar items (merchandise value <€10), "Small Item Shipping" will be automatically selected during shipping. In this case, only €3.50 will be charged. If you exceed the aforementioned value limits, standard shipping will be chosen. This also applies, of course, to free shipping.

Upon request, we also ship worldwide. Please send us an email to: info@vegan-empire.com

How long does shipping take? Where is my package?

Our standard delivery within Germany is carried out by Deutsche Post or DHL GoGreen. The delivery time is usually 2-7 days. Deviations will be indicated on the respective product page.

You can track your delivery with your tracking number (see our shipping confirmation in your email inbox) here: https://www.dhl.de/de/privatkunden/pakete-empfangen/verfolgen.html

Should the delivery take longer, please feel free to send us an email info@vegan-empire.com - we will find a solution!

Small shipments (such as stickers, buttons, business cards) are sent as letters without a tracking number. After the shipping notification, these should arrive within 3 working days at the latest. If you have not received your delivery after more than 3 days, please contact us!

Do you do custom orders?

We do our best to meet your wishes. Send us a message with your special request!

You can find a contact form here

This is our email: info@vegan-empire.com – we try to process all inquiries within 48 hours!

My size is sold out! When will you be restocking?

Please be patient – we're working hard to restock and appreciate your interest. Subscribe to our newsletter to stay up-to-date on when your favorite item is back in stock!

What can I expect in the newsletter?

First-time subscribers to the NVSINO Newsletter receive -5% off their first order. Our newsletter provides you with 1-2 updates per month on projects related to NVSINO, our current offers and promotions, when your favorite item is back in stock, and an overview of upcoming major animal rights campaigns in the DACH region (hyperlink). We promise by the holy Tofu creature not to clutter your email inbox with unnecessary spam!

I want more! When will there be new models?

We love to come up with new ideas: from sticker designs to new prints, models, and dazzling colors, there are regular surprises. Stay up to date by following our newsletter or joining us on our social media platforms:

Instagram: https://www.instagram.com/nvsino

How can I return an item or my order?

It's a shame your order didn't meet your expectations. Of course, you can exercise your right of withdrawal within 14 days. We will refund all payments for the goods received back from you. However, as a small shop, we cannot offer free returns. Send us an email to info@vegan-empire.com and we will find a solution together 🙂

Do you offer free returns?

No, we do not offer free returns. As a small, activist shop, we want to manage our resources responsibly. Free returns would increase the risk of orders being intentionally placed and returned to harm us financially. To ensure we can continue our work for animals long-term, we kindly ask you to cover the cost of returns yourself.

Why do you ask for a phone number when I place an order?

We kindly request that you provide a mobile phone number with your order. This will be exclusively forwarded to the responsible shipping service provider (e.g., DPD, DHL, Hermes, UPS, or GLS) so that they can contact you if necessary or send a delivery notification. Many drivers operate under high time pressure. A provided phone number helps to quickly resolve delivery issues and avoid returns.

Our tip: Create a free customer account with your preferred shipping service provider and deposit a delivery release there. This way, your parcel can be delivered safely even if you are not at home. Your phone number will not be used for marketing purposes and will not be shared with third parties outside of the shipping process.