Why do you ask for a phone number when I place an order?

We kindly request that you provide a mobile phone number with your order. This will be exclusively forwarded to the responsible shipping service provider (e.g., DPD, DHL, Hermes, UPS, or GLS) so that they can contact you if necessary or send a delivery notification. Many drivers operate under high time pressure. A provided phone number helps to quickly resolve delivery issues and avoid returns.

Our tip: Create a free customer account with your preferred shipping service provider and deposit a delivery release there. This way, your parcel can be delivered safely even if you are not at home. Your phone number will not be used for marketing purposes and will not be shared with third parties outside of the shipping process.